Lodge a Dispute

Dispute Handling

Klimex CM aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.

If you wish to lodge a complaint:

First, compile all documents that relate to your complaint and any questions that you wish to have answered.
Inform the Klimex CM Support Team and/or your Account Manager with details of your complaint. You can email us at [email protected]. We will review the situation and will resolve it at this initial level if we can.
If the matter is still not resolved to your satisfaction, please ask the staff member that has been dealing with your case to escalate your complaint to their Line Manager to investigate. The staff member should consequentially provide you with their Line Manager’s contact details.

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About Us

We are here to offer our clients the best trading experience possible. This starts with our exceptional customer service and continues through to providing you with access to tight spreads, lightning fast execution, deep liquidity, fast deposit and withdrawal process via our authorising licensee, who is the issuer and market maker of the products described on this website. We have taken the worries out of trading so you can focus on results. Join Klimex Capital Markets and come together for a better future

Email:[email protected]

Funding Methods

Risk Warning:
Trading Forex and CFDs involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the Klimex CM's brand based on the legal requirements in his/her country of residence. For more information please refer to Klimex CM's Risk Disclosure.

Disclaimer:
The content of this website is for information purposes only and it is not intended as a recommendation or advice. Any indication of past performance or simulated past performance included in advertisements published by Klimex CM is not a reliable indicator of future results.

Regional Restrictions:
We do not offer our services to residents of certain jurisdictions. For more information please refer to our FAQ page.