Lodge a Dispute

Dispute Handling

Klimex CM aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.

If you wish to lodge a complaint:

  1. First, compile all documents that relate to your complaint and any questions that you wish to have answered.
  2. Inform the Klimex CM Support Team and/or your Account Manager with details of your complaint. You can email us at [email protected]. We will review the situation and will resolve it at this initial level if we can.
  3. If the matter is still not resolved to your satisfaction, please ask the staff member that has been dealing with your case to escalate your complaint to their Line Manager to investigate. The staff member should consequentially provide you with their Line Manager’s contact details.